Terms & Conditions

1. Introduction

Ali & Alaia is an online store, registered in United States. We reserves the right of final decision and  Terms and Conditions, also reserves the right to make changes to these Terms & Conditions.

1.1 Definition in these Term & Conditions (T&C)

“We”, “Us”, “Our” and “The Company” all mean “Ali & Alaia Corp., Ali & Alaia Store”

“You”, “Customer” and “Buyer” all mean who makes the purchase on our website

“Goods”, “Product” and “Item” all mean things you see and are able to purchase on our website

“Account” means the user’s registration on Ali & Alaia Store.

“Business day” and “Working day” mean the days from Monday to Friday. 

“Handling time” means the order processing time, from the moment Ali & Alaia receives your order, till the order has been picked up by the courier

“Delivery time” means the time needed from the moment, to the time a delivery is made.

Eligibility to Buy

Ali and Alaia only accepts customers aged 18 years or above to place an order. Those who are under 18, can only place an order with the their of a parent or guardian.

2. Payment Method

Customers can use debit/ Credit Cards and PayPal to settle the payment of an order.

2.1 Pricing Error

We work closely and monitor the pricing daily. However, in the unforeseen circumstance that product pricing is incorrect; Ali & Alaia reserves the right to cancel and not to fulfill an order.

2.2 Price

The price you can see on the website is the final price for the product. Additional shipping fees can be applied if your order consists of items with low values. 

3. Shipment and Delivery

Ali and Alaia determines the choices of couriers and routes. All orders will be shipped with trackable service and customers will be able to track the shipment status.

3.1 Order Handling

After confirming payment is successful, Ali and Alaia will process to the fulfilment of an order with an estimate handling time of 2-5 business days. This applies to all available items.

3.2 Delivery Time

The estimated delivery time  would be around 5-10 business days after your order is dispatched from our warehouse. Ali and Alaia shall not be liable for any uncontrollable factors that impact the speed of delivery (courier delays, bad weather, or other uncontrollable circumstances etc. 

3.3 Liability of Delivery

Ali and Alaia shall not be liable for the loss or damage caused to parcels during transit, except when a customer has bought insurance service for the shipment.

The transportation of any parcel is solely the liability of courier companies. Courier companies only cover physical loss or damage to a parcel during transit, subject to the maximum liability specified in the terms and conditions of their service. We, can only assist in the claim process, however has no control on the final compensation a courier company would provide.

4. Order Cancellation

Order cancellation is only accepted if your order is in the processing status and has not been packed yet. Cancellation requests for orders should be made by submitting a Cancellation Ticket. Cancellation through any other means such as email or phone will not be acknowledged or processed.

Once the order is packed and/or picked up by the courier for the preparation of the shipping process, customers can only request a return instead of order cancellation. Any return fee, including administration and return shipping fees are borne by the buyer. All goods returned must be packaged in good and original condition, unused, and unopened within 14 calendar days.

5. Return and Refund
5.1 Return Policy

Ali and Alaia offers a 14 Days Return Policy for all customers upon delivery of the shipment. There could and restocking fees applicable on return orders. Ali and Alaia is also not liable for any loss or damage to return shipments in transit.

**Due to health and hygiene issues, personal and health care products are not covered by our 14 Days Return Policy.

5.2 Conditions for a Return

– The item is bought from Ali and Alaia.

– You have submitted the return request within 14 calendar days of receiving the item.
– You have received our authorization for your request.
– The item is returned with a copy of your receipt/invoice.
– The item is returned with the original packaging and in the condition as how you received it (including all accessories, all materials, price tags, etc.)
– The item is returned within 14 calendar days after the request is authorized.

5.4 Refund

Upon receiving your returned parcel Ali and Alaia. will issue a refund, within 14 business days. Any refund will be made to the selected payment method used to place the of element shortages, bad weather, and shipping carrier delays etc.)

6. Products
6.1 Items Condition

We only sell items in Brand New condition.

7.  Personal Data

We provide appropriate and reasonable security protection for your personal information and data. We never sell, distribute or lease your Personal Information to any third parties.

8. Governing Law

By visiting and purchasing from the Ali and Alaia website, you agree with these Terms and Conditions. All Terms shall be governed and construed in accordance with United States Law.

Ali and Alaia liability in contract, tort or otherwise arising out of the subject matter of the contract shall not exceed the total value of the goods delivered under the terms.

You will be responsible for any losses you suffer as a result of us breaching these conditions, if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business losses or any other indirect or consequential loss that is not reasonably foreseeable to either you or us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

9. Waiver

If you breach these conditions and we take no action, we will still be entitled to exercise our rights and remedies in any other situation where you breach these conditions.&